Monster Says Sorry For Spamming

As some of you may know a lot of Irish IT professionals, including myself, received a spam from Monster earlier this week.
Anyone who reads me on a regular basis would know that I am probably one of the last people you would want to spam.

In any case the story grew legs yesterday, as I received legal threats from the Monster employee, as I had published his email.
It is important that people realise that Monster did not send me legal threats – one of their employees did using a Monster email address. There’s a subtle but important difference.

Yes I did publish his email. It wasn’t an email sent to me directly in confidence, so I didn’t see any reason why I wouldn’t share it.
I’ve shared phishing emails in the past, so why wouldn’t I shared a spam email?
I could have shared his email address and more than one person would have liked me to do so, but I couldn’t stoop that low. I could have shared his mobile number, but I didn’t for the same reasons.

I naturally spoke to the company’s solicitor who is also my solicitor (why pay two legal eagles?) about the posts etc., and made sure that I wasn’t going to run afoul of any laws.

Yesterday afternoon I had a nice chat with Monster’s PR person and then this morning I had a very long talk with the head honcho for Ireland, James Mailley.

Mr Mailley was terribly apologetic for all the hassle that this situation caused, but as I pointed out to him a simple apology would have gone a long way as opposed to the attitude that people got and of course the comments etc., here.

For an online company that deals in such a competitive market this kind of negative PR is terrible. While it may not have a longterm effect some people maybe very slow to recommend Monster in the future. Email marketing is tricky. If you do it right you will reap the benefits. Do it wrong and it can hurt!

And last night, in the midst of all the legal threats etc., my original post made it onto the frontpage of Digg!

James has given me permission to publish his email to me. I was considering just putting up a few of the key parts, but decided it would be simpler to put up the entire email:

Hi Michele

I appreciate you taking time to speak with me this morning on the events of the last few days.

As I said on the phone and wish to reiterate, I apologise for the original e-mail being sent to you and also for the amount of your time being spent dealing with this situation. Having thoroughly investigated all the aspects of the original mail, I have discovered that this was an error that occurred through the enthusiasm of a brand new recruit who did not understand the policies and practices of the company.

Monster has a strict policy regarding unsolicited emails, and all Monster employees are forbidden from sending such emails unless the individuals or companies in question have specifically opted in to
receive group emails of this nature. I reiterate that the email in
question was sent by an individual in contravention of Monster’s policy on unsolicited emails, and that Monster in no way authorised or condoned this behaviour.

On behalf of Monster please be assured that we will do everything we can to avoid incidents of this nature occurring again in the future.

Kind regards

James

James Mailley
Sales Director
www.monster.ie