I run a hosting company so I know all about outages and unexpected issues.
They can and will happen.
No matter what happens you will never please all of your clients. You can try, but you won’t succeed. It’s not that your best efforts won’t be good enough, but simply that there will always be an “expectation gap”. The best you can hope for is pleasing most of them most of the time.
One thing I have learnt (the hard way) is that being honest and upfront can be both painful and rewarding.
You need to swallow your pride and “eat humble pie” when you screw up.
No matter what you as the provider may think, as far as the client is concerned their little site is the centre of the universe.
You can say what you like behind closed doors, but you need to be respectful in public.
I’m not saying that we all manage to do this all of the time or that it is easy, but it’s the sanest way of dealing with things.
Some providers simply don’t “get” that.
Leave a Reply