AIB Irony

AIB is one of Ireland’s largest banks. I use it for my personal banking, while the company also uses them for pretty much everything.

I’ve had my issues with them in the past. Most recently their rather “nutty” handling of phone calls has really peeved me.

You can read more about this here.

Short version – bank rings customer to check if charges are valid, but does so from a hidden number.

I questioned them about this again yesterday and got back a totally useless answer:

@mneylon Hi Michele, the reason for this is because only some of our teams make outbound calls; when returning calls, a message is left.1/2

— AIB Customer Support (@AskAIB) August 6, 2014

@mneylon ..with a different inbound number, thanks ^TF 2/2

— AIB Customer Support (@AskAIB) August 6, 2014

Today I was logging in to their online banking and was greeted by this:

So using bank logic we, consumers, should be wary of people calling us up, but it’s perfectly ok for the bank to do this?

*sigh*