I’m just back from Seoul, South Korea where I was at the ICANN meeting (more on that later)
Before I left for Seoul I made a point of contacting Vodafone Ireland to check about roaming and handset support, as I knew Korea was a little bit different.
Vodafone assured me that they had a roaming agreement in Korea.
They also told me that that there would be no issue with my iPhone, as it supported 3G.
When I landed in Seoul I turned on my phone and nothing happened. People I was with that were using O2 turned their phones on and were able to make calls and send and receive SMS and use data. Meanwhile I was left with a useless iPhone.
I wasn’t in Seoul for pleasure and had arranged various meetings with suppliers and clients. Since I’d given most of them my mobile number I was now left without any sane way of contacting them apart from email (when I could use wifi).
Talk about annoying!
The guys in our offices in Ireland called Vodafone support who again assured them that there was “no issue” with roaming in Korea. Yet I was in Korea and couldn’t roam. Neither could two other Irish friends with Vodafone Ireland SIMs. Pretty much every other operator seemed to work fine, so why on earth was Vodafone different?
I’ll be ringing them tomorrow, but no matter what they say to me it won’t alter the fact that I was unable to use my phone in Korea.
On the plus side – at least I didn’t get any stupid phone calls from people in the middle of the night!
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What happened next – I am in Bahamas with same experience – contacted them before i left and now here I am – no phone
Tony
They proved themselves to be totally useless. I spent the entire time in South Korea without being able to use my Vodafone SIM. I ended up having to borrow a friend’s phone a few times to make a couple of calls.
To say that I was not impressed with the situation is an understatement
Michele
Hi Tony, Sorry to hear you are experiencing difficulties roaming. Am happy to look into this for you if you want to contact me either via the email address given or via Twitter @VodafoneIreland
The same thing happened to me, they just switched off my roaming and I was in the UK for two days not able to contact anyone.
No reason for it at all.
They are really awful to deal with, they just dont care about their customers. My iphone isnt working properly and they are basically telling me to fix it, my computer cant download what I need to fix it (to do their job) and so they suggest that either I drive TO THEM or post it TO THEM (all at my cost, no talk of offering a discount to my bill or anything to cover my costs to fix THEIR problem)
Awful, They just cant see things from anyone elses perspective bar their own