While I did clock up a lot of travel over the course of 2017, it was a quieter year overall. Of course "quiet" is relative. Here's a visual overview of my travel in 2017: Since I tend to fly mostly with Air France / KLM a lot of my flights get routed either through Paris or Amsterdam. I spent the tail end of 2016 in the US and started 2017 with my annual trip to … [Read more...] about 2017 Travel
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A Mixed Bag of Experiences With Delta & Air France Customer Service
I spent the first two weeks of 2015 in Las Vegas attending CES and then NamesCon. After over two weeks I was looking forward to going home. I was "done". I was meant to be flying Las Vegas - JFK - Dublin, leaving Vegas Friday morning and arriving into Dublin the following morning. Unfortunately, as can happen, there were weather issues at JFK which led to flights destined … [Read more...] about A Mixed Bag of Experiences With Delta & Air France Customer Service
Air France Surprise and Delight Me Via Twitter
I fly with Air France and other airlines that are part of the SkyTeam alliance. I like Air France, but sometimes they screwup. And when they do and you're on the receiving end of the screwup it can be really really frustrating. However they have been really doing a fantastic job with handling customer service issues via Twitter. A few weeks ago I realised that Air France … [Read more...] about Air France Surprise and Delight Me Via Twitter
Air France Finally Find My Bag
What a saga! I checked my bag in on Tuesday morning in Dublin and expected to pick it up later that day when I arrived in JFK. Of course there was no sign of it .. and to make matters worse Air France didn't know where it was either. I was in NYC for Tuesday, Wednesday and Thursday and then I headed off to DC. Still no bag. The Air France online baggage tracking … [Read more...] about Air France Finally Find My Bag
Day Two In New York Without My Bag
I've been in NYC since Tuesday evening .. My bag, with my clothes, suit, shoes, toiletries and sundry items isn't here. No idea where it is .. and Air France don't seem to know either .. This does not make me a happy bunny .. … [Read more...] about Day Two In New York Without My Bag