Irish Banks + Ecommerce / Internet = Nightmare

I’m currently trying to sort out a few things with our bankers. A
couple of the things are minor. They should be easy to sort out.
A couple of the other things are a bit more complicated, so I more or less expect them to be awkward.

However what’s proving to be awkward is actually finding the correct channel to deal with them.

If you speak to the branch about X they’ll refer you to centre Y.
Centre Y refers you back to the branch. So you end up going round in
circles.

And why is it that local branch banks can’t do email?

Why must I go into their offices and waste their time and mine over
simple matters that would have taken a couple of emails to sort out?

I’m getting a small bit frustrated!