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Michele Neylon :: Pensieri

Michele Neylon :: Pensieri

Technology, Marketing, Domains, Thoughts

Amazon Outdo Themselves

August 19, 2008 by Michele Neylon 5 Comments

Image representing Amazon.com as depicted in C...

Image via CrunchBase, source unknown

Since I live in Ireland I’m used to waiting several days (or longer) for my Amazon orders.

It’s not an issue.

Yesterday morning I ordered a few DVDs, but since some of them weren’t due out for another week or so I wasn’t expecting to receive anything immediately.

So I nearly fell of my chair when I took delivery of a DVD boxset this morning. They’d managed to get it to me in approximately 24 hours! And no, I hadn’t opted for express delivery or anything like that – I’d chosen the normal options with a total postage cost of £2.99.

Here’s the part of the email:

Delivery estimate: 29 Aug 2008 – 4 Sep 2008
Dispatch estimate for these items: 26 Aug 2008

Wow!

I am truly impressed!

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Filed Under: amazon Tagged With: amazon, customer service, dvd, shipping

Michele is founder and CEO of Irish hosting provider and domain name registrar Blacknight. Read More…

Reader Interactions

Comments

  1. Gordon says

    August 19, 2008 at 11:20 pm

    Ordered a book from Amazon on July 29th, no sign of it since, so today I contacted Amazon to let them know.
    They responded quickly and let me know that they have dispatched a second copy with no extra charge.
    Later this evening I received another email from them informing methe original book was undeliverable and returned to them.
    Luckily, I had asked them to send the second copy to my parents address which is more central, my own place is a little remote. Hopefully it will arrive in a couple of days.

  2. Michele Neylon says

    August 19, 2008 at 11:28 pm

    Gordon
    They’re usually very good about replacements
    Michele

  3. Gavin Doolan says

    August 21, 2008 at 4:11 pm

    I’ve been meaning to order a Web Analytics book.
    http://www.webanalyticshour.com/
    I was thinking I should order from Amazon.co.uk but I’ve noticed alot of the times things are cheaper from the US version of Amazon.
    What I hate though is that they usually offer free shipping in the UK (including NI) but not here in the Great Southern Land :).
    Do you order from Amazon UK?

  4. Liam says

    August 22, 2008 at 12:13 am

    What were the DVD’s?

  5. Michele Neylon says

    August 22, 2008 at 9:18 am

    Liam
    Yes Minister / Yes Prime Minister – complete boxset
    Asterix – both films
    Michele

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