Sugar CRM v4 beta released

Access Control by Role Manage what information users can see, and what they can do with that information based on their credentials.
Enhanced Lead Sharing Automate the transfer of leads from marketing automation into the sales pipeline with one simple click.
Enhanced Campaign Management Develop, test, launch, and measure lead-generation activities with a heavy emphasis on email marketing. Manage subscription lists, suppression rules, and target group segmentation.
Inbound Email Response Reduces costs by automatically converting emails into customer cases, leads or contacts. Inbound email response incorporates escalation rules and queue management for load balancing customer support.
Mail Merge Increase efficiency by automatically populating CRM data into pre-defined Microsoft Word templates for direct mail programs.
Cool Themes Energize your users with two new Sugar Themes that can be customized to incorporate your company’s branding.