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Michele Neylon :: Pensieri

Michele Neylon :: Pensieri

Technology, Marketing, Domains, Thoughts

Incommunicado Courtesy Of Three

June 3, 2009 by Michele Neylon 6 Comments

I am currently incommunicado courtesy of Three’s “wonderful” customer service.

I’m not going to get in to all the “goings on” surrounding our experience with Three, but suffice to say we decided to switch back to Vodafone.

That switch is not complete and won’t be for another few hours …

In the meantime the “lovely” people at Three decided to cut us off…

They’re also demanding we pay them to unlock phones etc., so I’m basically cut off

If anyone needs to contact me urgently – you’re out of luck!

If it’s not too urgent email me and hopefully I’ll be able to get back to you …

Talk about annoying!

Dear Three – you really really suck!

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Filed Under: rant Tagged With: customer service, vodafone

Michele is founder and CEO of Irish hosting provider and domain name registrar Blacknight. Read More…

Reader Interactions

Comments

  1. Mike says

    June 3, 2009 at 11:29 am

    What did they do? I’m with Three and had some bad experience with their so called Tech Support but never that bad to decide to switch. Wondering how far they went this time…

  2. Tom DataBackup.ie says

    June 3, 2009 at 11:50 am

    Theres a few pigeons outside our building, will I gather up the staff and try and catch a few for you?!?

  3. Robin says

    June 3, 2009 at 2:46 pm

    I was surprised when I first heard you moved to 3. I would have thought a quick browse through the threads on boards.ie would have rung a few warning bells with you.
    Still, light at the end of the tunnel, etc.

  4. Michele Neylon says

    June 3, 2009 at 2:47 pm

    Mike
    I’ll post in detail once I’m on a stable connection.
    Suffice to say that they are not a company I would recommend to anyone
    Michele

  5. Donn says

    June 4, 2009 at 2:34 pm

    I’ll second that Michele. I’d rather cut off some limbs with a rusty bread knife rather than have to deal with 3 again.

  6. johnmryan says

    June 4, 2009 at 4:49 pm

    Take a look at this post, well not the post – but do look at the comments!
    http://johnmryan.com/technology/three-mobile-ireland-if-you-move-to-three-what-will-you-miss/

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