AIB Take Logic To New Low

Both my personal and business credit cards are with AIB.

From time to time credit card services need to contact me. Unfortunately a lot of the calls I get from them and other parts of the bank come from a blocked number ie. I cannot see who is calling me when I answer the call on my mobile.

I really don’t like answering calls from blocked numbers ..

So I raised the issue with AIB and since I’ve learnt that simply submitting feedback is pointless I lodged an actual complaint.

Here’s their response:

So they’re basically saying that they since their fraud team only answer the phone during office hours they can’t let us know what number they’re calling from.