I keep a very close eye on our abuse desk.
Most of the time it’s fairly quiet. Sometimes there are legitimate abuse reports and sometimes there are reports that make no sense.
In some instances this is because the person submitting the report is clueless and thinks we are responsible for websites hosted in Sweden (or anywhere else really – Sweden just popped into my head!)
In other instances you need to decipher their mumbo-jumbo to work out what they are actually complaining about.
Two incidents in the past couple of weeks were in the “WTF?” category.
In one case someone reported suspected abuse to us. We replied and they then reported us to our own abuse desk.
I’ll try that again slowly in case you didn’t quite catch it.
They sent a report to our abuse@. We replied. They reported the reply back to abuse@
You’ve got to love the logic!
To make matters worse they then replied to our second reply suggesting that they would take legal action against us!!
The second case isn’t as amusing, but should definitely fall into the “dumb spammer” category.
If you want to send spam check that your list does not include any abuse@ email addresses. I mean really. Why don’t you just ring the ISPs and yell down the phone at them instead?
You’ve guessed it. Yet another “wonderful” newsletter was sent to the abuse desk.
You have to feel sorry for them really…
Has anyone published a “Spamming for Dummies” guide yet? It would be an instant bestseller!
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