ScreenClick – Getting on my nerves

I don’t like posting to complain about customer service until I have exhausted all other avenues.
In the case of ScreenClick however I’ve already tried all the “official” methods.
Emails to their “support” seem to vanish into the ether (if you’re running an online business why don’t they have a ticketing system??) and I can’t get a human on their phone line.
So, why am I annoyed with them?
It’s very simple.
As anybody who reads this blog on a regular basis knows I like films, so I watch a lot of DVDs. When my mother signed up with ScreenClick she got an invite that she could give to a friend which offered a 30 day free trial. I used the coupon and signed up. While I may not have been delighted with the service I wasn’t unhappy with it. In any case I decided against continuing my membership, so I cancelled it.
However, when I checked my bank account earlier this week I saw that they’d debited my Laser card €14.99 for the service. A service I had cancelled and a service I was not receiving anymore.
I am not impressed.
I cannot do a “chargeback” as it was from a Laser. I have to get a refund.
The only people who can give me the refund is Screenclick. Screenclick is not answering the phone or my email.
Why does this feel like a catch 22?
EDIT: Finally got a reply from them this morning, so hopefully it will all get sorted out …
EDIT: All sorted now