Feedburner – No More Support?

After posting about my issues with Adsense < > Feedburner issues I finally found the Google group for Feedburner.

While the old Feedburner forums used to be active and Feedburner staff used to regularly post replies to people’s queries the opposite seems to be the case now.

While there are plenty of people posting about their issues there seems to be a deathly silence from the Google / Feedburner side of the house.

I’ve been critical of Google’s total lack of customer service in the past, but in that instance I was addressing a free service.

Feedburner does have a revenue stream for Google. I’ve no idea of course how big that revenue stream is in the grand scheme of things, but can any company afford to totally ignore their clients in this manner?

If they didn’t want to provide any avenues for customer support it would be one thing, but what is the point of providing an avenue of support if you have no intention of actually engaging with the users?