Dell will ship XP preinstalled on new PCs again.
It seems that people were none too impressed with Vista being forced on them and the hardware vendor had no choice but to do an about face.
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Michele Neylon :: Pensieri
Technology, Marketing, Domains, Thoughts
I’m delighted to hear that. Forcing people to use Vista on a low-end Inspiron laptop with a half gig of RAM is a bit of a joke. Did Dell not even test a machine or two before letting it leave the factory? They’d surely see that pain people have to sit through booting into Vista on a low-spec setup. Bad form out of them, but good to hear they’ll allow you choose XP.
Ken
Have you dealt with Dell recently? 🙂
They seem to be in a world of their own to be honest.
Michele
Michele, thanks for noticing how we’re trying to be more open with our customers, not only in listening and acting on their needs but benefiting from many of their really good ideas via Dell IdeaStorm, the Direct2Dell blog and other digital media efforts. Thought you’d like to see the range of the Web 2.0 initiatives that we’ve rolled out to increase the dialogue … at http://www.dell.com/conversations.
John
Thank you for your comment.
It’s a pity that what you are doing in the US is having zero impact on the Irish office
regards
Michele
it is a shame that an operating system released in the 21st century has such a disregard for customer requirements that as reported in the inquirer, according to TISCALI, Vista “is causing problems throughout the industry”
Now whether it is the OEMs who refused to waste money testing microsoft betas or microsoft who though they could bludgeon the world into submission is irrlevant at this stage. There are more functional alternatives so the key principles of sales have been violated:
1 the customer is always right
2 in the rare event that the customer is not right, refer to rule 1
hence use QFD and TQM (and if you have never heard of them read up on this old technology!)
Antiguo
I’ve no idea what’s going on with the hardware vendors, but I do get the distinct impression that MS are practically forcing everyone to use their new toy – even if the hardware doesn’t ship with enough ram etc., to use it…
Whether the customer is right or not isn’t the key issue. The issue should be whether the product is suitable for all or not.