I fly with Air France and other airlines that are part of the SkyTeam alliance. I like Air France, but sometimes they screwup. And when they do and you're on the receiving end of the screwup it can be really really frustrating. However they have been really doing a fantastic job with handling customer service issues via Twitter. A few weeks ago I realised that Air France … [Read more...] about Air France Surprise and Delight Me Via Twitter
travel
Tongue in cheek marketing
Spotted in the Hard Rock Hotel in Las Vegas, Nevada.. Yes, AVN was being held there at the time, so it was appropriate, but I loved the quite cheeky play with words. Nicely done :) … [Read more...] about Tongue in cheek marketing
Matt Mullenweg Makes A Surprise Stop At Namescon
One of the things I love about going to conferences in the US is that you never know who is likely to turn up. This week I've been in Las Vegas for NamesCon which, as you'd expect, was primarily focussed on domain names and the domain name industry. However Matt Mullenweg was in town and dropped by for an additional session this afternoon. I've seen Matt speak a few times … [Read more...] about Matt Mullenweg Makes A Surprise Stop At Namescon
In Vegas For NamesCon
I'm in Las Vegas for the next few days at NamesCon. It's the first internet / domain industry event of 2014 and the list of speakers and attendees is pretty impressive. I'll be speaking on a couple of panels, but for now I'm going to try and see a bit of Vegas. I was here last year for a conference but didn't get to see any of the city, which is kind of normal, but still … [Read more...] about In Vegas For NamesCon
Central Perk
I've been digging through photos on my phone over the last few days and publishing some of the quirky ones. This shot is of the Central Perk sign on the Friends set. Yes, the real set, at Warner Brothers Studio in Burbank. I was there last year, but lost most of the photos I took when I forgot my camera on the back seat of a taxi (doh!) The last episode of Friends … [Read more...] about Central Perk