Adam Beecher is in the news this weekend.
I was flicking through the main part of the Sunday Business Post when a headline caught my eye
It transpires that BT’s legal department are taking action against Adam due to his domain btireland-sucks.com
The funny thing is most of us knew about the domain since shortly after it was registered. I refer to it as a domain, as there was very little content. One sentence:
Fix your f*cking billing system you muppets!
Now that he’s being threatened legally he’s added quite a bit more content.
Whether Beecher has any rights to the domain or not is now irrelevant.
By threatening him with legal action over the domain name they are drawing attention to themselves and it is not the kind of attention any company involved in the ISP / Telco business, particularly in Ireland, could do with.
An overreaction on BT’s part?
I would think so and I would also imagine that it will turn out to be a very expensive mistake on their behalf.
guys just a heads up. have a look at the customer charter. its on bt’s website. i wonder what it says about them not billing you and what you have to pay. and i dont know what no-one has gone to Comreg.
Everything about BT Ireland from my experience is like a bad joke.
When the salesman persuaded me to switch to BT Ireland he LIED to me on 2 important issues.
He came to my home and persuaded me that BT Ireland ( EsatBT as it was then ) was a better option for me than my service provider at the time. I filled in the form with him and when we came to the direct debit section I told him I would not be taking that option. He told me this was okay but that it was still a requirement that I fill in my bank account details even if I was not availing of the direct debit option.
I enquired, if at a later stage I could include broadband in the package as I planned to buy a computer. He said this was fine and that I fill in the application form and when I begin using the internet service my account would be activated.
These were both complete lies. I received a letter in the post about a week later thanking me for opting for direct debit. I rang the number provided on the letter and told the lady I did not want the direct debit option. She told me that I could not have an account with them unless it was direct debit. After some discussion I agreed to continue with the account.
About 2 weeks after that I received a call from someone in the broadband department who informed me that I had not included a username on the broadband application form. I expalined to him that was because I neither had a computer nor username, and explained to him what the salesman had said. He told me I was currently being charged for Broadband. After I was able to give him the salesman’s name he agreed to cancel all the broadband charges.
I got a computer after 2 months and attempted to get broadband. I got no satisfaction either online or by phone. I gave up on them and switched to another provider completely. All was well until almost 8 months later when I recieved a bill from BT Ireland for €26.83 and thanking me for the payment received the previous month. It gave no details whatsoever about what the charges were for. Obviously, the direct debit option comes in handy for billing people who are no longer customers.
Here I am now today. I came upon this site looking for someway of contacting them. Their website is down for maintenance. I have tried on several occasions and at different time over the last 3 days to phone them and always received the same reply ” sorry, you have called us at a very busy time, please try again later”.
I do not have an adequate “polite” vocabulary to explain just how up in a heap and disorganised their service is. A word I seen in a preview says a lot about them “a farce”. I hope they do everybody a favour and fold up their tent and go.
Im a BT hater whos has spent countless hours on the phone and generally not happy with BT. I got to the point where i started a group about my exp[erience with hating BT and it was picked up by the media – Times online.
Please help me and join my group about hating BT so that together we can take these bastards down. Dont forget were all working for the same reason – we all hate BT!
http://www.facebook.com/group.php?gid=2409028918
Changed three lines to bt & they lost one.
the cost was about 25% dearer than eircom for calls.
changed back to eircom.
eircom sucks but bt is worse.
both company’s customer services are incompetentent.:-).