One of my pet hates is technical ineptitude.
If you are going to run an online service then you need to get some of the technical basics right.
I’m not talking about rewiring the internet, writing new protocols or doing anything new. I’m talking about setting things up in a sane and technically correct manner.
Unfortunately a LOT of web services get basic things wrong.
BizSugar is a prime example.
They describe themselves as:
… a social bookmarking and networking site for small business and medium-sized business owners and managers. It allows you to submit, share and vote for the best business information links on the Internet.
But they obviously haven’t got a clue when it comes to basic configuration of things like email and DNS.
I’ve been trying to signup for their service since yesterday and I can’t.
Why not?
Very simple.
Their mail is configured incorrectly. When any email from them tries to get to me it fails, as they are sending from a non-existent hostname:
Jun 14 11:10:07 av-priv sendmail[12252]: o5EAA1Wf012252: ruleset=check_mail, arg1=<bizsugar@networktaskcom06.theplanet.host>, relay=72.3d.364a.static.theplanet.com [74.54.61.114], reject=553 5.1.8 <bizsugar@networktaskcom06.theplanet.host>… Domain of sender address bizsugar@networktaskcom06.theplanet.host does not exist
Jun 14 11:10:07 av-priv sendmail[12252]: o5EAA1Wf012252: from=<bizsugar@networktaskcom06.theplanet.host>, size=2265, class=0, nrcpts=0, proto=ESMTP, daemon=MTA-v6, relay=72.3d.364a.static.theplanet.com [74.54.61.114]
Jun 14 11:10:10 av-priv sendmail[12260]: o5EAA4ZD012260: ruleset=check_mail, arg1=<bizsugar@networktaskcom06.theplanet.host>, relay=72.3d.364a.static.theplanet.com [74.54.61.114], reject=553 5.1.8 <bizsugar@networktaskcom06.theplanet.host>… Domain of sender address bizsugar@networktaskcom06.theplanet.host does not exist
Jun 14 11:10:10 av-priv sendmail[12260]: o5EAA4ZD012260: from=<bizsugar@networktaskcom06.theplanet.host>, size=1956, class=0, nrcpts=0, proto=ESMTP, daemon=MTA-v6, relay=72.3d.364a.static.theplanet.com [74.54.61.114]
Jun 15 11:03:07 av-priv sendmail[4862]: o5FA32N8004862: ruleset=check_mail, arg1=<bizsugar@networktaskcom06.theplanet.host>, relay=72.3d.364a.static.theplanet.com [74.54.61.114], reject=553 5.1.8 <bizsugar@networktaskcom06.theplanet.host>… Domain of sender address bizsugar@networktaskcom06.theplanet.host does not exist
Jun 15 11:03:07 av-priv sendmail[4862]: o5FA32N8004862: from=<bizsugar@networktaskcom06.theplanet.host>, size=1756, class=0, nrcpts=0, proto=ESMTP, daemon=MTA-v6, relay=72.3d.364a.static.theplanet.com [74.54.61.114]
You would think that people would actually check email and DNS settings on a purely web based service, but unfortunately they don’t.
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