eBay Ireland have unveiled their helpline for their "most valued customers" ie. those of us who spend lots of money.The guys in eBay had told me about this a few weeks ago, but I had been asked not to mention it in public until it was ready for primetime.It will be interesting to see what kind of support levels they are going to offer via this new support service.I'll have to … [Read more...] about eBay Helpline Goes Live
customer service
How To Upset Your Clients
I run a hosting company so I know all about outages and unexpected issues.They can and will happen.No matter what happens you will never please all of your clients. You can try, but you won't succeed. It's not that your best efforts won't be good enough, but simply that there will always be an "expectation gap". The best you can hope for is pleasing most of them most of the … [Read more...] about How To Upset Your Clients