In 2011 you cannot control the conversation or dialogue with your customers. All you can hope to do is to be responsive.Forget about control.Learn to listen.Learn to respond.Control is an artifact of a bygone eraYou lost it years ago.Trying to control a conversation simply will not work and will make you look like a dinosaur. … [Read more...] about Controlling The Conversation
customer service
IIA Net Visionaries Shortlist – Vote Now!
It's that time of the year again - the Irish Internet Association's annual awards shortlist has been announced.Anyone who wants can vote online easily, so please take a minute to do so.. But who should you vote for?I'm more than a little biased towards the Social Media category, as I've been shortlisted, but what of the other categories?Blogging - Krishna De would be my … [Read more...] about IIA Net Visionaries Shortlist – Vote Now!
Incommunicado Courtesy Of Three
I am currently incommunicado courtesy of Three's "wonderful" customer service.I'm not going to get in to all the "goings on" surrounding our experience with Three, but suffice to say we decided to switch back to Vodafone.That switch is not complete and won't be for another few hours ...In the meantime the "lovely" people at Three decided to cut us off...They're also demanding … [Read more...] about Incommunicado Courtesy Of Three
Feedburner – No More Support?
Image via CrunchBase, source unknown After posting about my issues with Adsense < > Feedburner issues I finally found the Google group for Feedburner.While the old Feedburner forums used to be active and Feedburner staff used to regularly post replies to people's queries the opposite seems to be the case now.While there are plenty of people posting about their issues … [Read more...] about Feedburner – No More Support?
Amazon Outdo Themselves
Image via CrunchBase, source unknown Since I live in Ireland I'm used to waiting several days (or longer) for my Amazon orders.It's not an issue.Yesterday morning I ordered a few DVDs, but since some of them weren't due out for another week or so I wasn't expecting to receive anything immediately.So I nearly fell of my chair when I took delivery of a DVD boxset this morning. … [Read more...] about Amazon Outdo Themselves